Terms of Service
Last updated: 7 September 2026
1. Who these terms are with
These terms govern services provided by Automatia Agency, the trading name of the sole proprietorship of Alexander Rosales, 32 Adirondack Lane, Plattsburgh, NY 12901, United States ("the provider", "I"). By accepting a written quote, the client agrees to these terms.
2. Services
The provider supplies custom software development, systems integration, workflow automation, data processing and web development services. The exact scope of any engagement is defined in the written quote accepted by the client. Anything not listed in that quote is outside the scope.
3. Quotes, scope and changes
No work begins before the client has accepted a written quote stating the deliverables, the price and the delivery time. If the client requests work outside the accepted scope, the provider will issue a separate written quote for it. The original price does not change unless the scope changes in writing and both parties agree.
4. Client responsibilities
Delivery times assume the client supplies, in a usable form and without avoidable delay, the content, access credentials, accounts and decisions the work depends on. Delivery dates are extended by any period during which the provider is waiting on the client. The client confirms that it holds the rights to any material it supplies and that the intended use of the work is lawful in the client's jurisdiction.
5. Payment
Prices are quoted and invoiced in United States dollars. Where the engagement was agreed on a freelancing platform, payment is made through that platform and its own terms also apply. For direct engagements, invoices are payable within fourteen days of issue unless the accepted quote says otherwise. The provider may suspend work on an engagement whose invoice is more than fourteen days overdue.
6. Delivery and acceptance
Deliverables are considered accepted if the client does not report a defect in writing within seven days of delivery. A defect is work that does not do what the accepted quote says it does. Defects reported within that period are corrected at no additional cost.
7. Intellectual property
On receipt of full payment, the client owns the deliverables produced specifically for that engagement and may use, modify and distribute them without restriction. The provider retains ownership of pre-existing tools, libraries and general know-how used to produce them, and grants the client a perpetual, non-exclusive licence to use those components as embedded in the deliverables. Third party software included in a deliverable remains governed by its own licence.
8. Confidentiality
Information the client shares in the course of an engagement is treated as confidential and is not disclosed to third parties except where necessary to perform the work or where required by law. The provider does not publish a client's name, logo or project details without the written permission of that client.
9. Warranty and limitation of liability
The provider warrants that services are performed with reasonable skill and care and that deliverables will perform materially as described in the accepted quote. No other warranty, express or implied, is given. Nothing in these terms excludes liability that cannot be excluded by law. Subject to that, the provider's total liability arising from an engagement is limited to the amount paid by the client for that engagement, and the provider is not liable for indirect or consequential loss, loss of profit, loss of business or loss of data.
10. Third party services
Some deliverables depend on services operated by third parties, such as email providers, hosting platforms and application programming interfaces. The provider does not control those services and is not responsible for their availability, pricing changes, policy changes or decisions, including decisions by an email provider to filter or reject messages.
11. Acceptable use
The provider does not build or operate systems intended for unsolicited bulk messaging in breach of applicable law, for misrepresenting the identity of the sender, for unauthorised access to systems or data, or for any other unlawful purpose. Engagements are declined or terminated where such use becomes apparent.
12. Cancellation
Either party may cancel an engagement in writing at any time. Cancellation terms and the handling of amounts already paid are set out in the Refund and Cancellation Policy, which forms part of these terms.
13. Changes to these terms
These terms may be updated. The version in force for an engagement is the version published on the date the client accepted the quote for that engagement.
14. Governing law
These terms are governed by the laws of the State of New York, United States. Where an engagement was agreed through a freelancing platform, the dispute resolution process of that platform applies first.
15. Contact
Questions about these terms: alexander@automatia-agency.com, or by post to 32 Adirondack Lane, Plattsburgh, NY 12901, United States.